Since 2018, the Patent Office has implemented and certified a quality management system as complying with the requirements of the international quality standard ISO 9001: 2015.
In August 2021, a recertification audit of the Patent Office's quality management system was performed by an accredited certification authority SIA DNV Latvia. The audit did not identify any nonconformities and the management system was found to be effective and compliant with the standard. The Patent Office’s Management System Certificate was extended for the next 3-year period.
Obtaining an internationally recognized certificate confirms that the Patent Office is a reliable organization focused on quality and development and that its services meet the needs of customers and the requirements of regulatory enactments.
Quality Management System Policy
Quality policy specifies the employee actions in the respective situation.
Each employee of the Patent Office acts in accordance with international agreements and standards in the sector, regulations, strategic goals of the Patent Office, quality management system and needs of the clients, consequently ensuring the development of the Patent Office as an accessible, reliable and secure organization in the long run.